Frequently Asked Questions
At VBS Travel, we understand that planning a vacation can bring up plenty of questions. Below, we’ve answered the most common questions to help you better understand how we work and what to expect when booking with us. If you don’t see your question listed here, feel free to contact us!
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01
What types of trips do you book?
We specialize in a wide variety of trips, including luxury escapes, group travel, family vacations, honeymoons, corporate retreats, and adventure travel. Whether you’re dreaming of a relaxing beach getaway, a custom safari, or a European cultural tour, we can craft a tailor-made itinerary just for you.
02
How does the planning process work?
The process is simple and stress-free. It starts with a client inquiry form, where you tell us a little about your travel preferences. We’ll then schedule a personalized planning call to discuss your vision. From there, we handle all the details—research, bookings, and logistics—so you can relax and enjoy the lead-up to your trip.
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03
Do you charge any fees for your services?
Yes, we charge a planning fee that covers the time and expertise required to create a customized travel itinerary. The exact fee depends on the complexity of your trip and will be discussed during your initial consultation. This fee ensures that every detail is perfectly tailored to your needs and that you receive VIP treatment throughout your journey.
04
What payment methods do you accept?
We accept all major credit cards and can also accommodate payments through bank transfers. If you need a flexible payment schedule, we are happy to discuss installment options for certain bookings.
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05
What happens if I need to cancel or change my trip?
We understand that plans can change. If you need to cancel or modify your booking, we will work with you and our partners to accommodate changes. Cancellation and change policies vary depending on the supplier (hotels, airlines, cruises, etc.), so we will provide you with all the relevant details when your booking is confirmed. We also recommend travel insurance to protect your investment.
06
Do you offer travel insurance?
Yes, we highly recommend purchasing travel insurance to cover unexpected events like trip cancellations, medical emergencies, or lost luggage. We work with trusted travel insurance providers to offer comprehensive coverage that fits your needs.
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07
How do you handle changes or emergencies during a trip?
Once your trip begins, we are still here to support you! If any issues arise—such as flight changes, hotel complications, or emergencies—you can contact us directly for assistance. We will work with our travel partners to resolve the situation and ensure your trip continues smoothly
08
Can you book flights, hotels, and excursions separately?
Yes, we can book any individual aspect of your trip, but we specialize in creating complete, personalized travel itineraries that encompass all your needs, from flights and accommodations to activities and excursions. This holistic approach ensures a seamless and stress-free experience.
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09
What destinations do you specialize in?
We specialize in luxury travel to destinations worldwide, including Europe, the Caribbean, Asia, Africa, and the U.S. Whether you’re looking for a beach escape, a cultural tour, a safari, or a ski trip, we can craft the perfect getaway to suit your travel style.
10
How far in advance should I start planning my trip?
For peak travel times and more complex itineraries, we recommend starting the planning process 6-12 months in advance. However, if you’re looking to book a last-minute trip, we’re here to help and can often accommodate shorter timelines depending on availability.
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11
Do you offer group discounts or special rates?
We work closely with travel partners to secure the best possible rates for group travel. Depending on the size of your group and the destination, we may be able to offer group discounts or added perks like complimentary upgrades or exclusive experiences.
Still have questions?
If you have a question not covered here, please don’t hesitate to reach out! We’re always happy to help make your travel experience as smooth and enjoyable as possible.
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